Privacy Policy

Name: Family Fishing
Address: Cancún, Quintana Roo, 77500, MX
Price range: $$$

How we collect, use, share, and protect your information when you use Family Fishing.

Data we collect

Account data: name, email, phone number, password hash, and language/currency preferences. User accounts are securely stored via Supabase.
Booking data: dates, locations, guests, and payment confirmations. Payments are processed securely via Stripe.
Usage data: device, browser, IP, location data (using Google Maps for listing locations), and interaction logs to keep the service secure and improve performance.
Media: any images or documents you upload for your profile or listings.

Provide and manage bookings, payments, and customer support.
Communicate updates about trips, safety, and platform changes via email and SMS notifications.
Improve and secure our platform, including fraud prevention.
Send marketing messages if you opt in. You can opt out anytime.

With charter operators to fulfill your booking.
With payment processors (like Stripe) to collect deposits and fees securely.
With service providers for hosting, databases (like Supabase), analytics, mapping (Google Maps), and communications (SMS/email) under confidentiality terms.
If required by law or to protect our rights, users, or the public.

We use essential cookies for authentication, security, and preferences.
We may use analytics cookies to understand usage and improve the product. See the Cookie Policy for details.

We keep data for as long as needed to operate the service, comply with legal obligations, and resolve disputes.
You may request deletion of your account; some records may be retained if required by law or for legitimate business purposes.
Google Analytics 4 analytics event data is retained for 2 months; user-level data (associated with cookies or user identifiers) is retained for 14 months, after which it is automatically deleted.
We use Google Signals, which associates analytics data with Google account information for users who are signed in and have consented to ads personalization. This data is subject to Google's retention and deletion policies. You can manage or delete your activity at myactivity.google.com.

You can access, update, or delete certain personal data from your account settings.
You may request copies or corrections of your data and object to certain processing where applicable by law.

We may store and process data in the US, EU, or other regions. We use safeguards where required to protect personal data across borders.

We use technical and organizational measures to protect data, but no system is 100% secure. Keep your credentials safe and report suspicious activity.

We may update this Privacy Policy. Material changes will be announced, and continued use of the platform means you accept the updated policy.