Family Fishing Cancún

Cancellation Policy

How cancellations, weather changes, and refunds are handled for fishing charter bookings.

Guest cancellations

  • Cancellations are subject to the specific policy of the charter operator.
  • If applicable under the operator's policies, cancellations may be eligible for a refund of the deposit, minus a 10% administration fee.
  • No-shows or late arrival may forfeit the trip and any payments made.

Operator cancellations

  • If an operator cancels, you may choose a full refund of amounts paid or reschedule if available.
  • Weather, safety, or mechanical issues may lead the captain to cancel or modify the trip. The captain’s decision for safety is final.

Weather and safety

  • Trips may be rescheduled due to storms, high winds, port closures, or unsafe conditions.
  • If rescheduling is impossible, a refund of payments made will be issued according to this policy.

Changes to bookings

  • Date or guest count changes depend on operator approval and availability; price differences may apply.
  • Significant itinerary changes requested by the guest may be treated as a cancellation and new booking.

Refund timing

  • Approved refunds are processed to the original payment method. Bank timelines may vary (typically 5–10 business days).

Disputes

  • If you believe a cancellation should qualify for a refund, contact support with your booking details and evidence.

Local regulations

  • Harbor master or coast guard orders can override this policy. Safety regulations take precedence over schedules.